Promotions, Sales & Discount Terms
Effective date 10 November 2026
1. Scope and offer information
These terms apply to TAPE sales, clearances, outlet offers, coupon codes, multi-buy offers and other promotions. The specific advertisement will state the qualifying products, sales channel, offer period, price or benefit, exclusions and any material limits. Applicable offer-specific terms will be available before purchase.
Some offers are available online only or at selected stores. The advertised channel and eligibility conditions apply. An offer may be subject to clearly disclosed stock limits, but TAPE will not use misleading availability or a general stock disclaimer to avoid mandatory obligations.
2. Qualifying purchases and codes
Only qualifying items and transactions receive the advertised benefit. Any minimum spend, eligible sizes, excluded brands, code requirement or per-customer limit will be disclosed in the offer. Offers may be combined only where their advertised terms permit it.
Prices and discounts are calculated on the basis shown in the offer. A coupon's valid dates and redemption process must be clear. Any lawful correction or withdrawal of a genuine error will be communicated fairly and will not automatically undo a concluded binding purchase.
3. Returns and statutory exceptions
In-store promotional merchandise cannot be voluntarily returned or exchanged and does not qualify for voluntary store credit. This does not interfere with any rights under the Consumer Protection Act or other applicable law.
In-store sale merchandise that is not part of a promotional offer qualifies for voluntary exchange or in-store credit within seven calendar days of purchase, subject to the merchandise condition and proof requirements in the returns policy. If a sale item is also included in a promotional offer, the promotional restriction applies. Full-price purchases have the applicable 30-day voluntary period.
Online sale, clearance and promotional purchases do not qualify for voluntary returns, exchanges or store credit. Qualifying statutory cooling-off cancellations, defective goods and other mandatory remedies remain available regardless of the discount. No offer-specific term may replace a mandatory monetary refund with compulsory store credit.
Credits are based on the purchase price actually paid and remain in the original purchasing channel. In-store credit cannot be redeemed online and online credit cannot be redeemed in-store.
4. Bundles and free items
Multi-buy, Buy One Get One Free, Buy 3 for R990 and other fixed-price bundle purchases are promotional purchases and are excluded from voluntary returns, exchanges and store credits, whether bought in-store or online.
Statutory remedies remain available for qualifying purchases. Any remedy involving part of a promotional purchase will be assessed using the transaction and the applicable law. No discount adjustment, free-item condition or bundle calculation will be used to penalise a customer for exercising a statutory right.
5. Vouchers competitions and fairness
Purchased vouchers and promotional coupons are different products. Purchased vouchers are subject to applicable law; a promotional coupon may carry its own disclosed lawful expiry and redemption restrictions.
The three-year return-credit terms appear in the returns policy.
Competitions are governed by separate rules covering eligibility, entry, dates, prizes, selection and other legally required information. General sale terms do not replace competition rules. TAPE will apply promotions fairly and may investigate suspected abuse using proportionate measures without overriding consumer rights.
Questions may be sent to info@tape.co.za or raised with a store team before purchase.