Website Terms & Conditions
Effective date 10 November 2026
1. About TAPE and these terms
The website www.tape.co.za is operated by Railway Outfitters (Pty) Ltd t/a TAPE, registration 1968/008282/07.
Our registered address is 387 Maltzan Street, Pretoria West 0117, South Africa.
Our business address is 207 Nana Sita Street, Pretoria Central, South Africa.
Contact info@tape.co.za or 012 322 2418.
These terms govern website use and online purchases, together with the applicable product information and the other relevant policies. South African law applies, subject to mandatory consumer rights. Customers must have legal capacity to transact or appropriate assistance or authority.
2. Products and information
TAPE retails footwear, apparel and accessories. Product descriptions, sizes, materials, photographs, prices and availability are presented to help customers make informed decisions. TAPE takes reasonable care to keep them accurate. Device displays and normal manufacturing variations can affect appearance, but do not excuse a material mismatch with the description or sample.
TAPE's product authenticity commitments remain subject to its duties as retailer. Customers with questions about authenticity, size, fit or suitability should contact support before purchase. Any special purpose relied on should be communicated clearly.
3. Accounts and communications
Use the account and checkout options provided on the website. Provide accurate billing, contact and delivery details, protect login credentials and report suspected misuse promptly. An Online Profile is not a credit account. Account creation does not itself provide consent for promotional marketing.
TAPE may send order, account, delivery and service communications needed to fulfil the transaction. Marketing is handled separately under the Privacy and Cookies Policy.
4. Orders acceptance and availability
Before submitting an order, review the items, quantities, delivery details, total price and terms and correct any mistakes. An automated acknowledgement records receipt of the request and is not necessarily final acceptance.
Orders are subject to available stock, successful payment verification and appropriate fraud checks.
TAPE will communicate order acceptance and any inability to supply. If stock is unavailable, TAPE will not substitute materially different goods without agreement. A customer may accept an alternative or receive the monetary refund required by law; compulsory credit is not the remedy for an unfulfilled order.
5. Prices and payment
Prices are in South African rand and include VAT where applicable.
The standard delivery fee is R180 including VAT. Any applicable additional compulsory charge must be clearly disclosed before payment. No undisclosed fee may be added after the order is completed.
Prices may change for future transactions. Genuine errors will be handled fairly under applicable law; TAPE will not retrospectively increase an agreed binding price without lawful grounds. Promotions are subject to their disclosed qualifying terms.
The payment methods available for a transaction appear at checkout. They may include cards, electronic payments and approved buy-now-pay-later services. External providers have their own payment or credit terms.
TAPE remains responsible for its obligations as retailer and for the payment-security obligations imposed by law.
6. Delivery returns and credits
Delivery arrangements, estimates, tracking and delayed orders are addressed in the Delivery and Collection Policy. The Returns, Exchanges and Store Credit Policy sets out the complete return procedures and statutory exceptions.
Qualifying full-price purchases have a 30-calendar-day voluntary exchange or store-credit period from in-store purchase or online delivery.
In-store sale purchases, excluding promotional purchases, have seven calendar days from purchase.
In-store promotional purchases have no voluntary return, exchange or store-credit entitlement.
The Consumer Protection Act and other statutory rights remain unaffected. Online sale, clearance and promotional goods have no voluntary return, exchange or credit entitlement. No discretionary monetary refunds are offered; statutory remedies remain available.
In-store credits are redeemable only at physical TAPE stores and online credits only on the online store. Credits cannot transfer between channels. The three-year validity and any longer mandatory period apply as set out in the returns policy.
Purchased gift vouchers are subject to applicable law, including CPA section 63 where applicable; their terms are provided before purchase.
Complimentary coupons may have separately stated lawful conditions.
7. Intellectual property and website use
TAPE-owned names, logos and original creative content are protected by intellectual property law. Third-party brands and materials remain the property of their respective owners. Customers may use the website for lawful shopping and personal information purposes. Commercial reproduction requires the relevant owner's permission unless the law permits it.
Do not interfere with website security, misuse another person's account, submit fraudulent orders or use the site unlawfully. TAPE may take proportionate measures to investigate or prevent misuse while respecting concluded transactions and applicable rights.
8. Availability privacy and liability
Website availability may be affected by maintenance, technical failures or events outside TAPE's reasonable control. TAPE takes reasonable steps to maintain service and security. The Privacy and Cookies Policy explains personal-information processing, and the Website and Payment Security Policy explains protective practices.
No term excludes liability for gross negligence, any mandatory statutory liability or another liability that cannot lawfully be excluded. Any permitted qualification must be fair, reasonable, clearly disclosed and consistent with consumer law. Interruptions and third-party involvement do not automatically remove TAPE's legal obligations.
9. Complaints records and amendments
Send complaints to info@tape.co.za with your order number, the issue and requested resolution. TAPE will investigate and seek a fair resolution. Customers retain access to applicable ombuds, the National Consumer Commission, relevant tribunals and courts under the applicable procedures.
Retain your invoice, order confirmation and relevant policy terms. Account order records may be available through the Online Profile; contact support if you need assistance.
Revisions will carry an updated effective date. Revised terms apply prospectively and do not retrospectively remove rights under completed transactions. Terms must be accessible for customers to save and reproduce.