Product Care Policy
Effective date 10 November 2026
1. Follow the product instructions
Product labels and the manufacturer's material-specific instructions take priority over general care guidance. Check them before cleaning or using a treatment. Ask TAPE or the manufacturer if you are unsure about a material, cleaning method or intended use.
Care advice supports product maintenance. It does not create a universal guarantee, replace safety warnings or remove statutory quality and refund rights. An allegation that a customer did not follow care instructions must be assessed in relation to the reported damage or defect.
2. Clothing and denim
Follow the stated washing temperature, drying, ironing and dry-cleaning instructions. Separate colours, turn garments inside out where appropriate, use a suitable detergent and avoid harsh treatments not approved for the fabric. Denim dyes can transfer; take care with light-coloured garments and surfaces. Allow garments to dry as directed and store them clean and dry.
Do not assume that all denim or printed garments tolerate the same process. Embellishments, coatings and delicate fabrics may need special treatment. Use spot cleaning or professional cleaning where the product instructions require it.
3. Footwear and material care
Remove loose dirt with a suitable brush or cloth and use cleaners designed for the material. Spot-test a treatment in an inconspicuous area. Suede and nubuck generally need specialist products and gentle brushing. Leather treatments must suit the finish. Do not machine-wash or immerse footwear unless its manufacturer expressly permits it.
Air-dry footwear away from direct heat. Allow damp shoes to dry before storage and avoid storing them in sealed, humid conditions. Protective sprays reduce some exposure risks but do not make every shoe waterproof. Observe the chemical product's ventilation, handling and safety instructions.
4. TAPE care products
For TAPE shoe cleaner, shoe protector, leather care, denim wash and denim refresher, follow the current bottle label and material-compatibility instructions. Do not apply a general dosage, soaking period or spray distance to every formulation. Keep products away from children and use only as directed.
5. Wear damage and product concerns
Normal ageing and wear vary with material, usage and conditions. Damage from an unsuitable cleaning chemical or use may differ from a manufacturing fault, but ordinary care wording must not be used to reject an unrelated valid defect claim.
Stop using an item if you suspect it is unsafe. Contact info@tape.co.za with the purchase reference and details of the concern. Do not attempt a repair that could worsen a defect before seeking guidance. Qualifying defective goods are assessed under the Returns Exchanges and Store Credit Policy, including the available statutory remedies.