Privacy & Cookies Policy
Effective date 10 November 2026
1. Responsible party and contact
Railway Outfitters (Pty) Ltd t/a TAPE, registration 1968/008282/07, is responsible for the personal information it processes in connection with its retail and website activities. Registered address: 387 Maltzan Street, Pretoria West 0117, South Africa.
Direct privacy requests to info@tape.co.za, marked Privacy request, or telephone 012 322 2418.
This policy explains the handling of customer information under the Protection of Personal Information Act and other applicable law.
2. Information and purposes
Depending on your interaction, TAPE may process your name, contact and delivery details, account information, order and return records, payment status or transaction references, support correspondence, marketing preferences and relevant device or website-use information. TAPE collects identification or verification information only where needed for a lawful purpose.
Information may come directly from you, your transactions and correspondence, website technology and service providers involved in payment or delivery. Required order details are needed to fulfil the purchase; optional information is identified at collection. If necessary details are not provided, TAPE may be unable to fulfil the order or request.
TAPE processes information to manage accounts, supply and deliver purchases, process payments and returns, communicate about orders, answer enquiries, prevent fraud, secure systems, maintain legally required records and, where lawful, improve services or send marketing. TAPE uses a lawful basis for each purpose, such as contractual necessity, legal obligation, a permitted legitimate interest or consent where required. A privacy notice is not blanket consent for unrelated uses.
3. Service providers and disclosures
Information may be shared where necessary with hosting and ecommerce providers, payment providers, couriers, customer-support services and professional advisers, subject to lawful safeguards and appropriate confidentiality or operator arrangements. A payment provider may act under its own privacy terms for its services. TAPE will disclose information to authorities when legally required or otherwise lawfully justified.
TAPE will not sell customer information. TAPE uses analytics, advertising or other third-party processing only where lawfully implemented and appropriately disclosed.
4. Marketing choices
Electronic marketing will be sent only with legally sufficient consent or under the permitted existing-customer exception. Where that exception is used, contact details must have been obtained in a sale, marketing must concern TAPE's own similar products or services, and the customer must have a free and straightforward opportunity to object at collection and in each communication.
You may unsubscribe through a message's opt-out facility or contact support. Withdrawing marketing consent does not stop essential order, delivery or account messages. Creating an account, accepting general terms or failing to opt out is not itself consent where consent is legally required. Applicable rules on requesting consent and respecting prior refusals must be followed.
5. Cookies and website technology
Cookies and similar technology can support shopping-cart functions, login, preferences, security, usage measurement and advertising where deployed. Essential functions may not work if necessary cookies are blocked. Where optional analytics or advertising technologies are used, TAPE provides the applicable information and choices.
Browser settings may permit cookies to be blocked or deleted. Where a consent or preferences facility is provided, you can use it to make and change your choices. Continued browsing is not treated as blanket permission for every use of personal information.
6. Retention security and international transfers
TAPE retains information only for as long as needed for the stated lawful purposes, legal retention duties or justified dispute needs, then securely deletes, destroys or de-identifies it as appropriate. TAPE uses reasonable organisational and technical safeguards; no internet system can promise absolute security.
Where information is processed outside South Africa, TAPE uses a lawful transfer basis and appropriate protection under POPIA section 72.
7. Your rights and complaints
Subject to lawful conditions, you may request access, correction or deletion, object to relevant processing, withdraw consent and complain about unlawful use. TAPE may verify identity proportionately before acting. Some records must be retained by law even after an account is closed; TAPE will explain any lawful refusal or limitation.
Send requests to info@tape.co.za with enough detail to identify the issue, without emailing unnecessary sensitive documents.
Customers may also approach the Information Regulator through its current official complaints facilities at https://inforegulator.org.za/. Policy changes will be dated and communicated as required; a change does not retrospectively legitimise unlawful processing.