Delivery & Collection Policy
Effective date 10 November 2026
1. Delivery areas and charges
TAPE delivers to eligible South African addresses through appointed couriers. Available destinations and methods are shown at checkout. PO Box deliveries are not ordinarily available. The standard delivery fee is R180 including VAT. Any available promotional delivery concession or additional charge must be disclosed before payment and accepted as part of the order.
2. Delivery estimates
Ordinary estimated delivery is two to five working days. During sales, promotions or high-volume periods, delivery may take up to seven working days. Working days exclude weekends and South African public holidays. TAPE will communicate material delays and any agreed longer period.
3. Dispatch tracking and receipt
Orders are dispatched after applicable payment and verification steps. Available tracking information is sent using the customer's order contact details. Contact TAPE if tracking does not arrive or an order cannot be located.
Supply an accurate street address and telephone number and ensure an authorised recipient is available. A courier may require a signature or appropriate identification. Contact support immediately if address details are incorrect; changes may not be possible once dispatch has begun. TAPE will explain the available options.
Customers should examine delivered goods reasonably promptly and report visible damage, missing items or an incorrect delivery. Photographs and packaging can assist an investigation, but failure to photograph a parcel does not itself remove a statutory remedy. TAPE will not use a courier's internal claim procedure to extinguish customer rights.
4. Failed deliveries and risk
If delivery fails because an address is incorrect or no authorised recipient is available, the courier may arrange a further attempt or return the parcel to TAPE. TAPE will contact the customer about redelivery or another lawful resolution. Any reasonable additional charge attributable to the customer must have a lawful basis and be disclosed and agreed; no automatic deduction applies merely because the courier returned the parcel.
TAPE will not charge the customer for a delivery failure for which TAPE or its appointed courier is legally responsible. Risk is allocated in accordance with the applicable agreement and mandatory law, including consumer delivery protections where applicable; dispatch alone does not create a blanket transfer of transit risk to the customer.
5. Late lost or unavailable orders
Contact info@tape.co.za with the order and tracking reference for a materially delayed or apparently lost parcel. TAPE will investigate with the courier and provide updates and the appropriate remedy. Customers need not wait 60 days before invoking a statutory cancellation or refund right.
Under ECTA section 46, unless otherwise agreed, an online order must be executed within 30 days after receipt of the order. Where the statutory or agreed period is not met, the applicable seven-day written-notice cancellation right remains available. Where performance is impossible because goods are unavailable, TAPE must notify the customer immediately and refund payments within 30 days after notification. Other applicable delivery remedies remain unaffected.
6. Collection and return deliveries
Collection is available only if expressly offered at checkout or arranged with TAPE. Wait for confirmation that the order is ready and follow the stated collection location, identification and authorisation instructions. Do not assume that every store offers online collection.
Return-delivery arrangements and costs are governed by the Returns Exchanges and Store Credit Policy. Use the return address supplied by support; do not send a parcel to a store or registered address without instructions.