- TAPE is a business in the retail industry which markets footwear, apparel and accessories.
- Orders will be confirmed and billed via the email address provided on the order form.
- Final invoice amount to be paid in full before shipping. Goods will only be shipped once full amount reflects in sender's account.
- Please note orders under R1000 will include a shipping fee of R100.00
- In some cases, due to the nature of the online store, overselling may occur resulting in refunds.
- Handling time may vary from 2-5 working days on average depending on the dispatch load. Customers will be contacted in the event of a stock issue or a delay of dispatch.
- A tracking number for each order will be provided via email upon shipment.
- We will only deem a package lost if it has not arrived at the destination after 60 days. At this stage we will issue a full refund and make arrangements with the customer.
- TAPE takes no responsibility for returned packages with incorrectly provided addresses. Should a package return - customer can opt for a refund less shipping fee, or to pay an additional shipping fee for a re-shipment. Additional fees may apply for shoes with special or oversized packaging.
- All sales are final. No refunds. This is most applicable to incorrect size choice by the customer.
- Returns are accepted in very specific instances, and are subject to agreement to the RETURNS POLICY
- Clearance/Sale product: may not be refunded or exchanged. All Clearance sales are final and will not be accepted for refunds or exchanges.
- Delivery times do not include Saturdays, Sundays or public holidays, and are subject to signature authorisation.
- Shipments go out Monday through Friday, not including public holidays.
- Orders with incorrect billing information, or requiring additional verification, will be delayed.
- In the case of returned shipments, the customer is responsible for any and all additional shipping fees incurred.
- All orders are shipped with relevant labels.
- All shoes and clothing are 100% authentic. We do not sell, accept, or otherwise deal with fakes or factory variants. Buy with confidence as all shoes offered for sale are thoroughly inspected by experienced staff for condition and authenticity.
- This site serves as a full online footwear, apparel and accessories store and nothing else; no other items will be billed or shipped from this site.
- TAPE takes all reasonable steps to protect the personal information of users.
- TAPE accepts various secure payment methods.
- Credit card transactions will be acquired for TAPE via Peach Payments (Pty) Ltd. Peach Payments uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.peachpayments.com to view their security certificate and security policy.
- TAPE has no access to card details entered by the client on Peach Payment’s secure site.
- TAPE accepts payments through OZOW.
- OZOW uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details and/or banking details are stored on the website. Users may go to www.ozow.com to view their security certificate and security policy.
- TAPE has no access to card and/or bank details entered by the client on OZOW’s secure site.
- TAPE takes responsibility for all aspects relating to the transaction, including sale of goods and services sold on this website; customer service and support; dispute resolution; and delivery of goods.
- TAPE may, in its sole discretion, change this agreement or any part thereof at any time without notice.
- TAPE contact details: Email support: admin@tape.co.za | Telephonic support: +27 12 322 2418
- Alternatively, you can submit your query through the contact page on our website.
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